Thursday, October 10, 2013
Are you ready to begin planning the perfect space? Our step-by-step process is Designed for your Life.
The first phone call is about getting to know each other. We will ask questions—a lot of questions. We will ask questions about your home, your family, your schedule, and your budget. Over 30 years of experience has taught us that the more information we have at the beginning of a project, the better the end result.
Step 2—More Listening
After we have gathered information about your project and have answered your questions, Abe will meet with you. This meeting might be at your home, or it might be at our office. Either place, one thing is certain—Abe will be asking you even more questions. But this time they will be about your dreams, your hopes, the uses of your space, and your future plans. He will go over your preliminary budget and make budget-appropriate suggestions. Most importantly, he will work to lay the foundation for a healthy working relationship.
If the project calls for design work, he may offer you a design agreement or a feasibility study. Of course, any design fees will be credited to the cost of construction.
Design time is exciting. You get to see your ideas drawn out. You get to measure and consider and move things around. Design time it time to let your dreams out to play. Abe will keep your budget and any space restrictions in mind, so feel free to explore the possibilities.
We already know what your budget is, so this is a matter of making sure we get comprehensive numbers from all parties involved and finalizing the plans. Sometimes this step seems to take too long, but we want to make sure we have all of our answers back before we begin. The last thing we want is a surprise on the budget end of things. And we know the last thing you want is a change order for something you thought was included. We need you to be completely happy, so a little extra time in the bidding and planning phases is well worth it.
You tell us when you need us there, and we will be there—no excuses. This is the step in the process where you get to meet Anthony. He is our dynamo Lead Carpenter and Project Manager, and he will make sure to do everything to make the construction a flawless process. Email, phone calls, texting, electronic calendars, pictures, a white-board on the job site—whatever you need—Anthony will provide it. More than that, he will continue the practice of listening by being there when he says he will and by respecting your home as if it were his.
Yay! You made it. That strange wall in your kitchen is gone, the world’s ugliest flooring has disappeared, and you have the pleasure of coming home from work every day to a cleaned-up jobsite. The questions you left on the white-board have been answered and Anthony has left a few of his own. You pick up the marker and smile, knowing that every day your home is closer to what you envisioned.
You home is as you dreamed it would be. There were no budget surprises. Any challenges were met with a smile and a can-do attitude. You pour your morning coffee and relax because you know what step 8 is.
Our listening and award-winning customer service does not end when we pack up our tools. We do more than just offer our 1 year warranty by proactively seeking out any imperfections that may arise over time. At your six month and one year anniversaries, you will receive a letter asking if there is anything that might need our attention. Finally, and to make doubly sure we have long term satisfaction, we go the extra distance by sending a final survey after your one year anniversary